INDIA POST : UTTARAKHAND

Our Mission

To provide high quality mail, parcel and related services in India and throughout the world to be recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by :

• Total dedication to understanding and fulfilling customer's needs
• 
  
• Total devotion to providing efficient and reliable services, which customers consider to be value for money.
• 
  
• Total commitment to providing challenging and rewarding career for every employee.
• 
  
• Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country.
• 
  
• Total enthusiasm to be forward looking and innovative in all areas.

Citizen Charter

Preamble

Department of Posts is proud to have the largest postal network in the world.
Our service area continues to expand to reach people even in hilly, difficult and inaccessible terrains. At the same time there is a continuous endeavor to improve our services/operations with innovative ideas and induction of technology. Our commitment towards rendering better service emanates from our Mission.

Objective of our Citizen's charter

This citizen's charter is an expression of our commitment towards improving our services offered to make them more efficient and responsive and at the same time making our working more transparent to our valued customers.

This citizen's charter is an attempt to bring the Department closer to its customers.

Our Citizen's Charter Commitments

• We will treat you with courtesy and consideration.
• Our staff will be helpful.
• We will attend promptly to your enquiries and complaints.
• We will provide all the necessary information at customer care centers.
• We will speedily redress customer grievances.
• We will make posting facilities easily accessible as far as possible.

History of the Circle

Postal system in India originated during the days of the East India Company. What started as a scheme to convey the mails of the East India Company and its servants, has now grown into a mammoth system handling over 10 million of mail per day.